Shipping Costs per order: $8; $3; or free.
At the present time (and for the foreseeable future), you will never pay more than $8 for US domestic shipping regardless of your order. Some new products— coming soon— will have a lower shipping cost of $3 if no higher shipping class is part of the same order. When the total cost of an order exceeds $100, the shipping is free for the entire order. Some individually marked items also include free shipping.
All products ship from Portland, Oregon.
Within 30 days of your order, if you are not completely satisfied with your purchase*, please notify us by email beforehand in order to receive a full refund of the product. Please note, if an item shows visible signs of normal wear and tear, we will not be able to offer a refund.
*Some products are individually marked as final sale items, for example, all food items and certain products in limited supply, and are nonrefundable. Unopened DVDs may be returned provided they are in their original shrink-wrap packaging and in otherwise sellable condition.
We will notify you by email when we have received the returned item, and will credit your account on the same credit card used for the initial purchase. A refund will usually occur within 5-7 business days upon receipt of the items return.
We do not pay for the return shipping costs on returned items being refunded unless the product is defective.
Within 30 days of purchase, if your product is defective, upon its return to us, we will ship a replacement. If the product is no longer in stock, we will provide a refund, or offer full credit toward a different purchase.
Store Purchases- Payment Methods and Security
We use industry standard services for secure credit card transactions over the internet. For payment processing services, we offer the choice of using Amazon or PayPal.
Under no circumstances, do we store your credit card information, processing is handled directly through the above mentioned services.
Feel free to call us if you have any questions regarding our return policies: 503-430-8333.